Frequently Asked Questions

Will Autonet Mobile work in my area?

Autonet Mobile runs over the largest nationwide 3G network and is available all over the United States.

How much is Autonet Mobile?

Monthly subscription starts at $29 a month for 1GB of data. A 5GB data plan is also available for $59 a month.

Is a service contract required?

Yes, a 1-year service contract is required.

Which WiFi devices work with Autonet Mobile?

All Wi-Fi enabled devices will work with Autonet Mobile. Macs, laptops, PSPs, PDAs, iPhone, iPod Touch, PDAs, etc.

Is Autonet Mobile easy to use?

It's very easy to use. No software or setup required. It works like any other WiFi hotspot. Just connect, launch your browser and surf.

Does Autonet Mobile provide a secure connection?

Yes. Your WiFi connection is secured with WEP encryption, MAC address restriction or WAN port restriction. Also supports VPN pass-through. Public hotspots do not offer security. Some models also support WPA/WPA2 encryption

What kind of speeds can I expect?

Over the 3G network, download speeds average from 400kbps-800kbps. Upload ranges from 128kbps-300kbps.  When not on 3G the average download is 120kbps-200kbps and 50kbps-100kbps for upload.

What is the range of the Autonet Mobile router?

You can access the router from 100-150ft.

Can I monitor how much data I use?

My Autonet Mobile allows you to take a closer look at your router's usage and to test threshold limits to notify you when you're close to reaching the usage you set.

Can I move the Autonet Mobile router to another car?

Yes. The other car would also need to be hardwired so you can connect the router to the wires.

Will Autonet Mobile work with my existing cell phone carrier?

Autonet Mobile is the Internet Service Provider and does not work with your existing carrier. You will need to subscribe to our service in order to take advantage of having a Wi-Fi hotspot in your car.

What happens if I exceed my data plan?

If you exceed your monthly data plan of 1GB or 5GB, your connection speed will decrease until the new month starts. The throttling is progressive. The more you exceed your limit the slower your connection.

Do you offer a month to month plan?

For those customers who do not want to commit to a one year contract a month to month plan is available. The month to month plan is priced at $55 per month (a one time $35 activation fee applies).

Can I suspend my service and start again at a later time?

You cannot suspend or cancel your contract without penalties. If you cancel your subscription during your contract period, you will be responsible for 50% of the remaining balance.

Does Autonet Work in other countries?

Currently, Autonet Mobile is only available in the U.S. We do plan to expand into other regions in the future. Please sign up for our mailing list for updates on new service areas.

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